Why are both a billing address and a home address needed to revalue my Smart Card?
July 11, 2016 4:00 pmYour billing address must exactly match the address listed with your credit card company if it is different from your... View Article
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I own a second Smart Card for my building’s laundry room. Can I also add value to this card?
July 11, 2016 4:00 pmYes, you can register more than one Smart Card in your name.
My building has multiple CVA machines. Which machine should I use and why would there be multiple machines installed?
July 11, 2016 4:00 pmTypically, multiple CVA machines will be installed in a garden complex, where there are multiple laundry rooms serving multiple buildings.... View Article
I have a CVA in my building’s laundry room but I don’t have – or want to use – a credit card. How can I add value to my Smart Card?
July 11, 2016 3:59 pmYou can mail a check for the amount of money that you would like to add to your Smart Card,... View Article
Can I use a gift card as a credit card when adding value on to my Smart Card using a CVA machine?
July 11, 2016 3:59 pmThe Hercules system accepts Visa®, MasterCard® and American Express® gift cards. However, Hercules is not responsible for any transaction fees.
I have an international credit card. Can I add value to my Smart Card using the CVA? What if my billing address for my credit card is outside of the United States?
July 11, 2016 3:59 pmYes, you can add value, but you will need to use the Automated Operator process (1-877-437-2912) to add value to... View Article
Why does the CVA authorization code change each time value is added?
July 11, 2016 3:58 pmThe CVA machine works on an algorithm system and in order to ensure credit card security, a random authorization code... View Article
What happens if the authorization code to revalue my Smart Card expires before I can get to the CVA?
July 11, 2016 3:58 pmOnce you have received your CVA authorization code, the code will expire in 30 days if you have not visited... View Article
Do I have to write down and retain any numbers in order to add value to my Card?
July 11, 2016 3:58 pmYes, you must retain the 10-digit Authorization Code to add value at the CVA.
Where can I locate my CVA machine ID number?
July 11, 2016 3:57 pmThe four-digit ID number can be found on a poster in your laundry room and on a sticker on the... View Article