Why can’t I find the email confirmation in my box?
July 11, 2016 3:57 pmThe confirmation sometimes gets sent to your spam/junk e-mail folder. Simply move the email to your inbox and you will... View Article
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Is the information I am providing over the Internet secure?
July 11, 2016 3:57 pmYes, Hercules does not share any credit card information, nor does Hercules retain any credit card information.
How long does the money stay on my card?
July 11, 2016 3:56 pmOnce the money is added, it remains on the card until it is used in the washers and/or dryers.
I want to add $5.00 to my Smart Card that I use with my building’s CVA. Why can’t I? Why is there a $25 minimum on your automated operator service?
July 11, 2016 3:56 pmThe following minimum charges apply when revaluing Smart Cards for all CVA transactions. Online–$10.00 Automated Operator–$25.00 Hercules customer service representative–$25.00
I put my serial number in the CVA machine. Where do I swipe my credit card?
July 11, 2016 3:55 pmYou do not swipe your credit card when using the CVA machine. Instead, you register the credit card online. Once... View Article
How do I use my building’s Smart Card machines?
July 11, 2016 3:43 pmIt’s easy. Just follow these simple step-by-step instructions. If your building has a Diamond Center Plus Machine or CVA, check... View Article
I am a new resident of a building. How can I obtain a new Smart Card?
July 11, 2016 3:43 pmYou can request a Smart Card online or by contacting Hercules and we’ll mail you a new Smart Card. Or, you... View Article
How often are the machines and vents cleaned?
July 11, 2016 3:15 pmThe cleaning of machines and venting associated with laundry rooms varies by location. However, usually such cleaning is performed every... View Article