You can mail back your laundry cards for a refund to our office, 550 West John St, Hicksville, NY 11801.
Yes, your credit card information is not retained on our system.
Your billing address must exactly match the address listed with your credit card company if it is different from your... View Article
Yes, you can register more than one Smart Card in your name.
My building has multiple CVA machines. Which machine should I use and why would there be multiple machines installed?July 11, 2016 4:00 pm
Typically, multiple CVA machines will be installed in a garden complex, where there are multiple laundry rooms serving multiple buildings.... View Article
I have a CVA in my building’s laundry room but I don’t have – or want to use – a credit card. How can I add value to my Smart Card?July 11, 2016 3:59 pm
You can mail a check for the amount of money that you would like to add to your Smart Card,... View Article
The Hercules system accepts Visa®, MasterCard® and American Express® gift cards. However, Hercules is not responsible for any transaction fees.
I have an international credit card. Can I add value to my Smart Card using the CVA? What if my billing address for my credit card is outside of the United States?July 11, 2016 3:59 pm
Yes, you can add value, but you will need to use the Automated Operator process (1-877-437-2912) to add value to... View Article
The CVA machine works on an algorithm system and in order to ensure credit card security, a random authorization code... View Article
What happens if the authorization code to revalue my Smart Card expires before I can get to the CVA?July 11, 2016 3:58 pm
Once you have received your CVA authorization code, the code will expire in 30 days if you have not visited... View Article