A leading provider of end-to-end Smart Card operated laundry room solutions in New York, New Jersey, Connecticut and Pennsylvania for more than half a century, Hercules is the only family-owned outsource provider that offers our exclusive 24-hour service guarantee. Request service–anytime, day or night–and a skilled Hercules technician will arrive at your laundry room within 24 hours … guaranteed.
And with our new Hercules Smart Center, requesting service is easier and more convenient than ever before–right from the laundry room. Using our exclusive touchscreen technology, any resident can request service within seconds and ask for an email notification of the completed repair. It’s fast and simple!
It’s all part of the Hercules commitment to superior customer service that’s recognized by our industry and appreciated by the more than one million residents who use our laundry rooms.
In fact, thanks to these customers, our company is a multiple recipient of the prestigious “Maytag Red Carpet Service Excellence Award” and the “Maytag Multi-Housing Excellence Award,” which recognizes outstanding service to the multi-housing market, including condominiums, co-ops, apartment buildings and colleges/universities.
The Fred Maytag Award – the most historic, sought-after and reputable accolade – was presented to Hercules at the Maytag Commercial Laundry 57th Annual Meeting in Bonita Springs, Florida in March, 2016. As the longest-running award in the Commercial Laundry industry, this prestigious honor recognizes one deserving commercial laundry provider for outstanding achievements and remarkable performance in the areas of customer service and unwavering dedication with commercial laundry.
In 2010, our “green” commitment also earned Hercules the “Maytag Commercial Laundry Energy Advantage Award” for exceptional promotion and advocacy of energy and water efficiency.